Our Approach to STANDARDS
At AGN, high standards are at the heart of our mission. “Excellent” is one of our core values, and this is how we help ensure its delivery.
Before being admitted to AGN membership, prospective members are subject to an application process which assesses their structure, activities, and approaches to matters including independence, ethics, regulation and oversight. If accepted following this initial assessment, an on-site pre membership review is conducted by an existing AGN member, and findings are submitted to Regional and International Boards in a series of review and approval processes.
After admission, all AGN members provide an Annual Return of their ongoing activities, including confirming details of their current professional and regulatory good standing. The large majority of our members are subject to a regular independent review as a part of their local licensing & regulatory regime. Member Annual Returns are considered, together with the status of any independent reviews, each members’ client service performance and the risk profile of their professional activities. Issues arising are followed up as required and relevant actions agreed. There is an ongoing member visit program in certain regions.
AGN members use technical & client service methodologies that meet the needs of clients, and are acceptable to local licensing and regulatory authorities (where applicable). AGN does not mandate any particular methodologies. Independent inspection regimes arising from local licensing and regulatory regimes apply to most AGN members, and AGN does not additionally test the application of methodologies or exercise of professional judgments on a quality control basis. AGN members do not share a common brand or trading name, they do not share revenues or profits and are not a “Network” within the meaning of the section 290 of the Code of Ethics for Professional Accountants (2014 Edition) published by the International Federation of Accountants.
Our commitment to client service
Our mission depends on the clients of AGN members being able to count on great client service, wherever in the world their needs arise. Being ”Connected” is a core value at AGN, which helps drive our commitment to great service.
Similarly,“Individual” is also a core value. We believe that AGN members are an antidote to the corporate greyness sometimes associated with the accounting profession, and a feature of some large bureaucracies. We aim to be commercial, pragmatic and genuine. We are relationship focused, wise and reflective, but young and energetic in outlook. We are trusted professionals that you actually want to do business with.
All AGN members commit to client service standards as a term of their AGN membership. The key features are here.
AGN Clients can participate on our Client Satisfaction Monitoring program, a feedback system that contacts the client on AGN referred projects (with referring member’s authorisation). The feedback is used to improve client services and processes.
Regional Boards & AGN International staff monitor feedback on members’ client service performance, and act to resolve client service issues that might arise.