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Uncomfortable Conversations: Overcoming Conflict Avoidance

Type: Webinar with NA CPE

Starts
07 May 2026 2:00 pm ET
Ends
07 May 2026 3:00 pm ET

You know the costs of avoiding difficult conversations: write-downs, scope creep, underdeveloped talent, and quiet resentment that erodes firm culture.

In this practical one-hour session, you’ll learn a simple, proven script for the conversations you’ve been avoiding with peers, staff, and clients.

Learn to disarm tension, reduce fear, and de-risk outcomes, so you can protect engagement economics, retain top talent, and achieve more without compromising quality or independence.

Learning Objectives

You’ll leave this session with:

  • Scripts for handling uncomfortable conversations with less tension, fear, and risk
  • A process to identify and overcome the root causes of avoidance
  • A clear view of the business and cultural impact of avoiding difficult conversations
  • Information and support that can help the rest of your team have difficult conversations, too

Who Should Attend: Leaders of all levels (Manager to Managing Partners).

Requisite Knowledge: Attendees should have experience working in teams and/or leading others, either directly or indirectly (project/engagement managers, etc.).


Advance Prep: Questions to think about… What ‘Uncomfortable Work’ are you avoiding? Difficult conversations with partners, staff, or clients? Delegation and development? Accountability conversations?
 
CPE Information:
  • CPE Credit: 1 Credit
  • Field of Study: Personal Development
  • Delivery Method: Group, Internet-Based
  • Level: Intermediate
Meet the Speaker
Elizabeth Berry
Comedian, Educator and Recovering Addict
Addictive Leadership

At 18, Elizabeth Berry had dropped out of
college, was homeless, and was struggling to
stay clean from drugs and alcohol. With the
support of a few remaining friends and a
frustrated family, she entered her third
rehabilitation center—hoping it would finally
work. She’s been clean since May 14, 2001.

In 2005, Elizabeth graduated Summa Cum Laude with a degree in education.
Over the next 15 years, she impacted more than 2,500 students, creating
systems for mastery, advocating for underserved populations, and pursuing a
master’s degree.

In 2011, Elizabeth met Michael Brody-Waite through recovery meetings. A
decade later, their professional paths crossed, and Michael recognized that
Elizabeth’s unique blend of recovery experience, educational expertise, and
public speaking talent made her the perfect candidate to become his first
certified trainer. Since then, she has traveled across the US facilitating
workshops in the 6-Step Process to “Say No” to lower-value work and focus
on their highest-value activities.

Outside of her work in leadership, Elizabeth is a seasoned improv comedian
who has performed across the United States, training with comedians from
New York, Chicago, and Los Angeles. She regularly performs in Nashville, TN,
blending humor and humanity to connect with audiences.

With over two decades of recovery and a career dedicated to education and
leadership, Elizabeth’s mission is simple: to teach individuals, organizations,
and communities how to lead themselves—so they can reclaim their energy,
achieve balance, and thrive.

 

If you would like closed captioning or translation services, you can access those by clicking the arrow on the ‘Show captions’ button at the bottom of your screen. You can choose captioning and/or translation and set your preferences there.
  

AGN International – Americas, LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Texas CPAs: AGN International – Americas, LLC is also registered with the Texas State Board of Public Accountancy. (Sponsor ID: 010173)

Questions and comments can be directed to AGN Programs Manager Misean Reed.