AGN Mission, Vision & Values
Our Mission
Is to help members support businesses and individuals globally, with high standards, straight forward and practical business advice and local commercial know-how, wherever the need arises.
Our Vision
Is for members’ clients to have direct access to high quality and practical business advice globally without the complexity and cost of some global service providers.
Our Values
Are identified by our members worldwide and embody what we do and how we do it. We are proud to be excellent, connected and individual. See below.
Standards at the heart of AGN
High standards and client service are at the heart of our mission.
Admission to membership requires a formal application and peer review process, which assesses the applicant’s structure, activities and approaches to matters including independence, ethics, regulation and oversight regimes.
AGN regularly scrutinises & confirms our members’ professional standing and client service performance, to ensure that our members and their clients can count on having their problems solved.
AGN is an “association” rather than a “network”. AGN members build their trust and reputation using their own brands and the business strategies, technical & client service methodologies that are appropriate to their clients’ needs and acceptable to local licensing and regulatory authorities. AGN does not mandate any particular methodologies. About 80% of AGN members are subject to regular independent review by their local regulators.
Delivering great client service
AGN members clients access to strong trust-based relationships. With a dedication to being commercial, pragmatic and genuine, all AGN members commit to published client service standards as a term of their AGN membership.
Client Service Excellence is supported by two main pillars:
- Client service charter: The common client service framework that sets the benchmark for all AGN member firms. Find out more (pdf).
- Customer satisfaction monitor: The online system for capturing, and acting on client feedback about their experience.
