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Supporting International Businesses
Class-leading tools to meet clients’ needs and drive revenues
Great outcomes for members and their clients driven by membership & service standards, our regionally embedded structure and proprietary service model
High standards at the heart of our mission
AGN is structured as an association; members build their trust and reputation using their own brands and the business strategies that are appropriate for their clients. AGN membership is subject to pre-admission review, annual confirmation of good professional standing and monitoring of on-going member performance.
AGN’s Client Service Excellence is supported by two main pillars:
- Client service charter: The common client service framework that sets the benchmark for all AGN member firms. Find out more (pdf).
- Customer satisfaction monitor: The online system for capturing, and acting on client feedback about their experience.
Driving revenue growth
AGN leads with our commitment and support for business development in our members. Their clients benefit with high standards and global insights. Our 6-star service growth model is actively supported with collaterals, events and training programs.
Some of the resources in our 6-star approach include:
Going International guide
- An exclusive guide to develop an international growth plan.
Client Satisfaction Monitor
- AGN’s tool to help member firms work together on international clients, projects and proposals.
Love Your Clients
- The AGN Guide to Key Account Management.
Global Business Voice
- Regular publications to address topical business and commercial issues impacting small and medium-sized enterprises.
In It to Win It
- A range of helpful tools to help improve tender and RFP (Request For Proposal).
Business Development Diagnostic
- A ‘self assess‘ tool against the various disciplines of the business development framework.
Case Study
AGN Technical Resource Centre Case Study
Industry: Specialized fabrics
AGN members collaborated effectively and efficiently to solve a complex tax treatment case in Mexico, specifically regarding Value-Added Tax.